1) We normally only ship to the all UK , including N. Ireland and the Channel Islands all offshore UK Islands and some EU countries. If the listing specifically states that we ship to other destinations, then only that listing is available for non UK Shipping and no other listing. Some items have Surcharges for N.Ireland and Channel Islands. Please contact us if you have any queries on surcharges before purchasing the item, as your item will not be shipped if a surcharge occurs.
2) We only ship to the address on PayPal or BACS / card confirmed. If you require a specific address to ship the order to, please make sure that you enter this in the PayPal confirmation before confirming payment.
We will not ship to any other address under any circumstances. If you have asked for a change in address, please contact us, as we will hold your item due to regulations only allowing us to send to the registered PayPal or BACS / card confirmed address.
3) We aim to process and dispatch your orders placed Monday - Friday before 1PM on the same day. Orders placed after 1PM on Friday and orders placed on the weekend and on Bank Holidays will be dispatched the following working day.
4) The majority of parcels are normally delivered between 1-5 working days, but Royal Mail say it can take up to 10 working days to be delivered. Royal Mail strike days are not counted as working days. If you have not received your item after 10 working days, please contact us (please note, weekends are not considered working days).
5) Although we ship very fast, we do not guarantee a specific date or day for delivery, as that is in the hand of the Royal Mail or the delivery company used.
6) Next Day delivery can be arranged for an additional cost and must be paid for at the time of purchase. Cut off time for Next Day delivery is 1PM.
7) There is no Special Delivery service or Courier service on Saturdays, Sundays or Bank Holidays
8) All of our items are sent by Royal Mail or Hermes, UPS unless stated otherwise on the listing. This is our we have built our reputation of delivering items before the estimated delivery date (but sometimes items do get delayed by Royal Mail and this is beyond our control) NOTE: Lost items can only be claimed from the Royal Mail after 10 working days, which then we will take action accordingly. If you contact us before the 10-day period, we may ask you to wait until the then before we take action. Any questions you may have about delivery, please do hesitate to contact us